Privacy Policy

Privacy Policy – MasterPass

Introduction
Welcome to MasterPass, your trusted platform for the resale of concert tickets. We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, share, and safeguard information about our users.

Information We Collect

We may collect the following information when you use our site:

Personal identification details such as your name, email address, and postal address.
Transaction information, including tickets you have purchased.
Login data and usage activity to help us improve our platform and services.

How We Use Your Information

We use the information we collect for purposes such as:

Processing your transactions.
Communicating with you regarding your account or order.
Enhancing the quality and functionality of our website and services.

We do not sell your personal data to third parties.

Sharing Your Information

We may share your information with third parties under the following circumstances:

With trusted service providers that assist us in operating the platform.
When legally required, or to protect the rights, safety, and property of MasterPass and its users.
In connection with any merger, acquisition, or corporate restructuring, where your information may be transferred to the relevant entity.

Information Security & Refund Policy

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive for maximum security, no system is entirely secure.

For orders over £250: Refunds are processed at the same time as ticket dispatch, which may occur up to three weeks before the event. This helps secure your seating and prevent unauthorized resales, ensuring a better experience for all attendees.

Ticket Delivery

In the event of cancellation due to force majeure, the full amount of your order will be automatically refunded within 48 hours to the original payment method.

Tickets may be delivered electronically or via postal service, with an estimated delivery window of up to three weeks before the event. Specific delivery details will be communicated after purchase.
Please note that ticket delivery is subject to availability. In rare cases of sudden stock shortages, tickets may not be dispatched. If this occurs, customers can request a full refund by contacting us with their order number. In exceptional cases, we may require a written letter to process the refund.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as our practices evolve. In case of significant changes, we will notify users via email or by posting an announcement on our website.

Contact Us

For any questions or concerns about this Privacy Policy, feel free to contact us:

Email: shopmasterpass@outlook.com
Phone: +972 55-964-9553
Address: 12 Rue Paul Bert – Bagneux, France